Benjamin Franklin Force benjamin.force@gmail.com benforce.3d2k.com 484-802-0910 Secane, PA Quality Assurance | Customer Service | Project Management | Employee Training Photoshop | Product Deployment | Content Management | HTML/CSS Work Experience Deployment Coordinator | San Diego, CA THQ Wireless | 8/08 – 4/09 * Coordinated US and Canadian product deployment for over 40 projects * Decreased product deployment costs through efficiency and promptness * Managed relations with numerous partners such as Sprint, T-Mobile and Jamster * Served as internal and external liaison to create a smooth flow of information * Participated in design discussions to craft unique and intuitive user experiences * Constructed and populated a WIKI to centralize critical department information Wireless Quality Assurance Engineer | San Diego, CA THQ Wireless | 10/07 – 8/08 * Tested mobile software with great effectiveness according to company standards of quality * Reduced quality assurance costs by 30% through close collaboration with a 20 person team * Trained team members on testing technique, methodology and standards * Collaborated with team leaders in process refinement and test plan creation which assisted in achieving a 98% pass rate from certification agencies English Teacher | China Shanghai ESL | 2/06 – 9/06 William’s English School | 9/06 – 4/07 * Lead courses in English Instruction for classes of up to 60 students * Developed lesson plans for students from a diverse group of ages, performance levels and cultural backgrounds * Assessed students’ lesson retention and identified areas for improvement * Taught curriculum in reading, writing and phonetics through the use of games, acting and songs Production Intern | Tokyo, Japan Virgin Earth, Inc. | 1/05 – 5/05 * Built and maintained the office wireless network * Tested equipment rentals for malfunctions to ensure successful shoots * Production Assistant for Tokyo Disneyland 25th anniversary shoot * Supported staff members of the largest American production studio in Japan in many aspects of video production and office management Supervisor | Delaware Valley Springfield Country Club | Summer ‘03, ‘04, & ‘05 American Pool Management | 4/02 – 11/02 The Bagel Factory | 1997 - 2001 * Provided expert customer service in food service and pool management * Trained and supervised teams of up to six employees * Identified service bottlenecks and improved existing practices and policies * Processed customer transactions in a high pace environment * Inventoried supply stock, received deliveries and attended to customers Education B.A. Film and Media Arts, cum laude | Philadelphia, PA Temple University | School of Communications | 5/05 * Focused on animation with additional studies in math and writing * Participated in Temple University Japan Study Abroad Program (2005) * Hosted a weekly two-hour radio show on WRTI (2000-2001)