Benjamin Franklin Force
Secane, PA
benjamin.force@gmail.com
benforce.3d2k.com
484.802.0910
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Quality Assurance | Customer Service | Project Management | Employee Training
Photoshop | Product Deployment | Content Management | HTML/CSS

Deployment Coordinator | San Diego, CA
THQ Wireless | 8/08 – 4/09

• Coordinated US and Canadian product deployment for over 40 projects
• Decreased product deployment costs through efficiency and promptness
• Managed relations with numerous partners such as Sprint, T-Mobile and Jamster
• Served as internal and external liaison to create a smooth flow of information
• Participated in design discussions to craft unique and intuitive user experiences
• Constructed and populated a WIKI to centralize critical department information

Wireless Quality Assurance Engineer | San Diego, CA
THQ Wireless | 10/07 – 8/08

• Tested mobile software with great effectiveness according to company standards of quality
• Reduced quality assurance costs by 30% through close collaboration with a 20 person team
• Trained team members on testing technique, methodology and standards
• Collaborated with team leaders in process refinement and test plan creation which assisted in achieving a 98% pass rate from certification agencies

English Teacher | China
Shanghai ESL | 2/06 – 9/06
William’s English School | 9/06 – 4/07

• Lead courses in English Instruction for classes of up to 60 students
• Developed lesson plans for students from a diverse group of ages, performance levels and cultural backgrounds
• Assessed students’ lesson retention and identified areas for improvement
• Taught curriculum in reading, writing and phonetics through the use of games, acting and songs

Production Intern | Tokyo Japan
Virgin Earth, Inc. | 1/05 – 5/05

• Built and maintained the office wireless network
• Tested equipment rentals for malfunctions to ensure successful shoots
• Production Assistant for Tokyo Disneyland 25th anniversary shoot
• Supported staff members of the largest American production studio in Japan in many aspects of video production and office management

Supervisor | Delaware Valley
Springfield Country Club | Summer ’03, ’04, & ’05
American Pool Management | 4/02 – 11/02
The Bagel Factory | 1997 – 2001

• Provided expert customer service in food service and pool management
• Trained and supervised teams of up to six employees
• Identified service bottlenecks and improved existing practices and policies
• Processed customer transactions in a high pace environment
• Inventoried supply stock, received deliveries and attended to customers

B.A. Film and Media Arts, cum laude | Philadelphia, PA
Temple University, School of Communications | 5/2005

• Focused on animation with additional studies in math and writing
• Participated in Temple University Japan Study Abroad Program (2005)
• Hosted a weekly two-hour radio show on WRTI (2000-2001)